Frequently asked questions

100 pieces per design and colourway. That is genuinely our minimum, not a starting point for negotiation — it is the smallest run where the pattern and set-up cost still make sense for both of us. If you need fewer for a test, ask about our sample-only option.

Yes. A clean illustration is ideal, but we regularly work from a rough sketch, a phone photo of a costume, a 3D render, or an existing toy you want re-made. If your artwork only shows one angle, our pattern maker will propose the back and sides for your approval.

Sample fees depend on complexity and usually sit in the low hundreds of US dollars; the fee is normally credited back against your bulk order. A first sample takes 7–10 working days after the digital proof is approved, plus courier time.

25–35 days after sample approval for most orders. Heavy embroidery, removable clothing, multiple colourways or peak season (August to November) can push this out, and we will tell you the real number before you place the order rather than after.

Yes, before you send anything. We can sign yours or send ours. Your artwork, patterns and moulds are used only for your orders and are never shown to other customers.

EN71-1/-2/-3 for Europe, ASTM F963 and CPSIA for the United States, and AS/NZS ISO 8124 for Australia and New Zealand. We select compliant fabric, fill, thread and accessories from the first sample, and arrange third-party testing with SGS, Bureau Veritas or Intertek when you need a report.

Typically 30% deposit to start production and 70% before shipment, by bank transfer. Sample fees are paid up front. For repeat customers and larger programmes we can discuss other arrangements.

Yes — individual polybags with warning text, hangtags, header cards, gift boxes, display boxes, barcodes, and Amazon FBA labelling. Send your artwork and we print, or we can design to your brief.

We quote FOB by default and can arrange CIF or DDP door-to-door by sea, air or express courier. If you have your own forwarder, we deliver to their warehouse and provide the export documents.

Only when you can show written authorisation from the rights holder. We will not reproduce another company’s character without it, and we would not reproduce yours for someone else either.

The 100-piece minimum applies per design, because each one needs its own pattern and set-up. If you have several designs sharing the same fabric and construction, tell us — sometimes we can improve the price across the group.

Send your idea through the quote form, by email to info@customplushchina.com, or on WhatsApp. Only your email address is required. We reply within one business day with a price, a suggested size and any questions we need answered.